Returns Policy
NO RISK 100% MONEY-BACK GUARANTEE
We are so committed to providing our customers with the highest quality products and the best possible shopping experience that we offer a 100% money-back guarantee.
If you are not satisfied with your purchase, simply return the product in the same condition you received the item. Buy with confidence!
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@exotowers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
EXO Hydroponic Systems
Attn: Returns
RMA #
670 Oleander Dr
Merritt Island, FL 32952
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Plant food, Manda Harvest, and Grow Plugs that have been used or partially consumed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● NO RISK 100% MONEY-BACK GUARANTEE We are so committed to providing our customers with the highest quality products and the best possible shopping experience that we offer a 100% money-back guarantee. If you are not satisfied with your purchase, simply return the product in the same condition you received the item. Buy with confidence!
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
321-305-5100
info@exotowers.com
